Get access to experience INFLOR to improve
performance and solve problems
For your company focus its energy on core business, INFLOR offers the structure of an exclusive AMS area. The team is composed by multidisciplinary and experienced talents, having great knowledge in business processes.
The INFLOR AMS model was developed based on the ITIL experience and market’s best practices. Our purpose is to provide services that goes beyond the maintenance vision. Our focus is the customer and his satisfaction. The feedbacks we receive from this point of view, are applied as improvements in processes, rules, operations and services.
INFLOR has its own system for AMS service: the SMS. With SMS, we can manage and control every process activities along its cycle and manage the requests. Through an automated flow, we control everything, since the ticket opening until the final tests made by the users, with traceability of the service and executed activities, registering the user satisfaction at the end of the flow. Our customer also can, through SMS, control and check, in real-time, the current situation of the ticket opened.
Customer Flow Process
AMS Services Details
Clarification of doubts, support the execution of a specific activity, configuration/parameterization in the system. For this category, there are 3 service levels:
1st Level
Receives calls from users when they search for support.
2nd Level
If the ticket could not be solved on 1st Level, it will be forwarded to a team with more knowledge about the issue.
3rd Level
They are experts and they are able to solve the issues unsolved in previous levels.
Solve any errors or interruptions that cause system malfunctioning in production environment.
This service is controlled following SLA (Service Level Agreement) premises.
This service covers database server monitoring and its installed apps. The following items can be monitored:
- Transactions (higher consumption);
- Database queries (higher consumption);
- Application errors, e.g. incorrect password insertion or service interruption;
- CPU Usage;
- Memory;
- Space and database increase;
- File systems size;
- System alerts;
- Invalid objects or indexes not created in database;
- Servers network;
- Network time spent of the application in the browser;
- System utilization (quantity of access – daily and monthly).
INFLOR can manage a whole AMS of your company. We control and verify the whole process, services, doubts or complaints. Your company receives every month a status report with information obtained right from SMS. It is also possible to provide all kind of information for analysis meetings.
Opinion of those who decided to transform your business
“I really enjoy working with INFLOR team, because I am always treated with cordiality and pretty fast. They always answer me faster than expected.”
Daniela Torres, StoraEnso Brasil, Supervisor, Forest Planning
AMS FAQs
Perguntas mais frequentes sobre sistemas para mobilidade da INFLOR
It is also possible to, within SMS, customize different flows for each customer. Thus, we can suit flows for every customer’s needs (e.g. approval levels).
INFLOR is the leader on the market for Forest Management systems
Complete technology dedicated on bio-asset management