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For your company focus its energy on core business, INFLOR offers the structure of an exclusive AMS area. The team is composed by multidisciplinary and experienced talents, having great knowledge in business processes.
The INFLOR AMS model was developed based on the ITIL experience and market’s best practices. Our purpose is to provide services that goes beyond the maintenance vision. Our focus is the customer and his satisfaction. The feedbacks we receive from this point of view, are applied as improvements in processes, rules, operations and services.
INFLOR has its own system for AMS service: the SMS. With SMS, we can manage and control every process activities along its cycle and manage the requests. Through an automated flow, we control everything, since the ticket opening until the final tests made by the users, with traceability of the service and executed activities, registering the user satisfaction at the end of the flow. Our customer also can, through SMS, control and check, in real-time, the current situation of the ticket opened.